Frequently Asked Questions

Flamel Guitars are designed and assembled in our workshop in Brittany.
We work using artisanal and semi-industrial methods, in small series or to order depending on the model.

Certain specific operations or components may be carried out by specialist partners, selected for their expertise.

Both.

Flamel Guitars offers:

• standard models , manufactured upstream or in small batches,
• pre -orders for a series , integrated into an upcoming production batch,
• Custom instruments , manufactured according to customer specifications.

The applicable conditions (deadlines, cancellation, withdrawal) depend on the type of product.
👉 Details are specified in our General Terms and Conditions of Sale.

Roasting is a heat treatment applied to already dry wood, aimed at improving its stability and acoustic behavior.

Given the living nature of wood, each piece remains unique: grain, color, and density can vary from one instrument to another. These variations are an integral part of the instrument's character.

Yes.

If a standard model does not exactly meet your expectations, we can study a customized project (finish, configuration, specific options).

👉 Custom instruments are manufactured on a dedicated basis and cannot be cancelled once manufacturing has begun, in accordance with current legislation and our Terms and Conditions.

We produce in batches. Generally, we produce batches of 20 guitars. These 20 guitars can then be sent to the stores we work with, sold as pre-orders, or made available at our showroom in Loudéac.

A pre-order allows you to purchase a Flamel before it goes into production. This allows us to adjust our production volume to avoid running out of stock too quickly or, conversely, having too many instruments in stock.

Pre-orders are placed directly on the website, just like a regular order.

A deposit is required upon order confirmation.
Manufacturing and reservation of the instrument will only begin after payment has been received.

The delivery times indicated on the website or by email are estimates , established based on:

• of the workshop's workload,
• of the product type (series, pre-order, custom),
• supply constraints.

Standard models can be shipped quickly after payment is received.
Pre-orders and made-to-order items require a production lead time.

In case of a significant delay, we inform the customer and remain available to discuss the matter.

👉 Deadlines do not constitute a firm contractual commitment.

Pre-orders of non-personalized series :
cancellation may be considered as long as manufacturing has not started.

Custom or made-to-order instruments :
once manufacturing has started, cancellation is no longer possible and the deposit remains with us, in accordance with the Terms and Conditions.

In accordance with the law, the right of withdrawal applies only to standard, non-personalised products , within 14 days of receipt.

The product must be returned in a condition that allows it to be resold.

In the event of depreciation due to excessive handling or damage observed upon return, a proportional deduction may be applied, in accordance with regulations.

👉 Custom-made or made-to-order instruments are not eligible for the right of withdrawal.

All our instruments benefit from the legal guarantees provided by law , including the legal guarantee of conformity and the guarantee against hidden defects.

The warranty does not cover:

unsuitable humidity conditions.

normal wear and tear,

damages related to poor maintenance,

modifications or repairs carried out by an unauthorized third party,

If you have any problems, simply contact us by email describing the situation and attaching photos if necessary.

We study each request on a case-by-case basis and determine the most suitable solution: return to workshop, local intervention or technical advice.

Any unauthorized intervention may void the warranty.

A Flamel stock B is a guitar in mint condition that may have been used for commercial operations, workshops, artist clips, or magazine reviews.

These guitars are not defective but can no longer be sold as “new”.

Free delivery is offered for all orders delivered in mainland France , with no minimum purchase required.

This free shipping applies to all products offered on the Flamel Guitars website.
Delivery details (carrier, delivery time, insurance) are specified during the ordering process, in accordance with the General Terms and Conditions of Sale.

Delivery is available to countries within the European Union.

For deliveries to European Union countries outside mainland France , delivery costs are the responsibility of the customer .

The shipping cost is:

• calculated based on the destination and product type
• displayed before final order confirmation

No order can be finalized without explicit acceptance of these fees.

Delivery outside the European Union

For deliveries outside the European Union (United Kingdom, Switzerland, North America, Asia, etc.):

• customer is responsible for the delivery costs.
• Any customs duties, local taxes, or import fees payable upon arrival of the package are the sole responsibility of the recipient.

Flamel Guitars cannot be held responsible for these additional costs, nor for any delays related to customs procedures, in accordance with the General Terms and Conditions of Sale.

For all orders shipped outside the European Union, prices are charged excluding French VAT . French VAT (20%) is automatically deducted during the order process when a delivery address outside the EU is selected.

Customs duties , local taxes , import VAT , and clearance fees may be levied by the authorities of the destination country upon arrival of the package.
These charges are not included in the product price or delivery fees and remain entirely the responsibility of the customer .

International shipments are made according to the Incoterm DAP (Delivered At Place) . Flamel Guitars will deliver the instrument to the address provided, while the customer is responsible for the formalities and costs associated with importing.

Delivery times for orders outside the European Union are given as an indication only and may be extended due to customs clearance procedures, which are beyond the control of Flamel Guitars.

In the event of refusal of delivery , non-payment of taxes or import duties , or incomplete or incorrect address , the return, reshipping and any additional costs remain the responsibility of the customer.

When the right of withdrawal applies, the return shipping costs remain the responsibility of the customer. Customs duties, import taxes, and clearance fees paid upon delivery are non-refundable .

For more details, the customer is invited to consult the General Terms and Conditions of Sale available on the website.

The full General Terms and Conditions of Sale are accessible at any time on our website.
They define the rights and obligations applicable to each order.